Customer Relationship Management
Offer your customers a unique and personalized experience
In this context of fierce competition, differentiation between brands is based on the quality of customer experience. And moreover, customers increasingly demand smooth and transparent relationships over a variety of communication channels. When a company is able to meet these expectations, it promotes its customers purchasing decisions and loyalty and, ultimately, its own business development.
Umanis offers you the expertise of its seasoned professionals, able to win, convert and retain your customers by bringing them a flawless and impeccable experience.
The challenges of customer relationship management
According to a study performed by Umanis, 66% of customers leave a company because of poor customer service. To avoid such a loss, the customer relationship must meet increased imperatives of immediacy, interactivity and competitiveness when interacting with customers.
Agility plays a key role in this equation to help respond effectively to the fluctuations specific to each branch, to innovate by offering new channels of customer interaction and to adapt with predictive and well-mastered models.
For over 20 years, Umanis has positioned itself as your partner, able to support you throughout all key stages of your client life cycle, from winning them over to building up their loyalty and managing their relationship.
Whatever the field (B2B, B2C) and business sector (bank insurance, mutual insurance, telecoms, energy, public sector, publishing / press) we are firmly convinced that the success of a great partnership depends on a close, healthy and transparent relationship.
When your clients benefit from a personalized experience that successfully meets their expectations, they become your best ambassadors!
A nearshore and onshore call center offer
Because each customer is unique, we offer solutions adapted to each context and each specific need (lead generation, sales prospection, multichannel sales, customer service outsourcing and customer satisfaction surveys).
To develop this offering, we capitalize on:
more than 300 employees selected for their high motivation and professionalism in the context of their assignments;
3 contact centers (Villepinte, Pau, Casablanca) recognized for the quality and reliability of the services provided (ISO 18295-1 & 27001);
High-performance and innovative tools for the multichannel management of customer interactions leading to an optimum customer journey - telephone, e-mail, mail, text messages, live chat and chatbot;
The triple expertise of the Umanis group : Data, Digital and CRM at the service of an optimum customer experience and journey;
Customer data exploitation;
Carrying out satisfaction surveys.
Our added value
Umanis provides a high-level guarantee in terms of human relationship: experience. For over twenty years, our customer relationship management experts have ensured the quality and performance of client contacts throughout their whole lifecycle, from prospects and projects qualification, to retention resulting in sales increase.
Being a true partner in your customer relationship, it is therefore no coincidence if, for the past eleven years, we have been holding the ISO 18295-1 quality certification.