Create new generation interactions with chatbot
Whether it is to acquire and retain customers through a personalized relationship, or facilitate the purchasing process, reduce costs or unclog customer services, chatbots are now entering their era of maturity
Umanis helps you seize the multiple opportunities behind the generic term "chatbot" through possible interactions via voice, face, gestures, posture, or of course the written word.
Chatbot challenges for the company
Businesses understand the potential of chatbots and are identifying use cases that may concern them. They are seeking to deploy conversational intelligence on the interface of their choice so as to interact as naturally as possible with their contacts and meet their requests.
To this end they need to install a messenger bot able to understand the context, the request and its implications, manage digressions, changes of opinion and multiple requests and will be able to learn over time through proactivity and adaptation.
Our chatbot approach will provide you with a solution which will :
Be proactive : the bot is proactive during contact and interaction according to its understanding of the context ;
Operate on site or in the cloud : whatever your problem, our solution can be deployed on your site or in the cloud ;
Show adaptation and empathy : the bot can take into account the situation and state of a person and adapt accordingly
Convey your values : the values of your company are perceptible during the interaction ;
Promote your brand image : interaction with the bot is what you would expect from an employee.
Our offer to activate conversational intelligence
We offer you expertise in three specific areas :
Human Interface : support for multichannel and multifaceted factors to make interaction contextual, fluid and adapted and ultimately, establish a relationship of trust with the contact person;
Algorithms : use state of the art machine learning algorithms (NLP, NLU, deep learning), to bring artificial intelligence - the "brain" of the bot – to understand requests and their shades. Umanis R&D center has several experts specializing in the analysis of language, posture and multimodal interfaces (combining for example tone of voice and posture);
System Interface: integrating chatbots into business processes to automate actions while monitoring activity.
Our added value
Our solutions allow you to benefit from conversational intelligence in all your use cases, internally - for example to automate tasks with low added value or generate time savings thanks to immediate responses -, as well as externally - in particular through the presence of bots on popular messaging platforms either to enter discussions or direct one-to-one engagements.